FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you offer?

At Petcloudboutique, we specialize in high-quality pet accessories, including collars, leashes, beds, toys, apparel, and travel gear for both dogs and cats. We focus on style, comfort, and eco-conscious materials.

2. Do you offer products for both dogs and cats?

Yes! Our curated collections include stylish and functional items for both dogs and cats of all sizes and breeds.

3. Where do you ship?

We currently ship nationwide across the U.S. with fast, reliable delivery. International shipping will be available soon—stay tuned!

4. How long does shipping take?

Standard orders are processed within 1–2 business days. Shipping typically takes 3–7 business days, depending on your location. You’ll receive tracking info once your order is on the way.

5. What if I need to return an item?

We accept returns within 14 days of delivery for unused items in original packaging. Visit our Returns & Exchanges page for full details or contact our support team for help.

6. Are your products eco-friendly?

Many of our products are made with sustainable, pet-safe materials. We’re committed to offering eco-conscious options that are gentle on the planet and safe for your pet.

7. How do I choose the right size for my pet?

Each product page includes a size guide to help you find the perfect fit. If you're unsure, feel free to reach out—we're happy to help with sizing advice!

8. Can I contact customer support?

Absolutely! You can reach us via our Contact Us Page or email us directly at info@petcloudboutique.com - We aim to respond within 24 hours.

9. What is your shipping policy?

To understand our shipping policy, please visit our Shipping and Handling page.

10. How can I track my order?

To track your order, please visit our "tracking" page.